Our aim is to encourage the highest standards within the Debt Management Industry. Clients are, by the very nature of the financial circumstances that cause them to contact debt managers, often vulnerable and in extremis. It is the debt managers’ responsibility to deal with them both compassionately and effectively, through the ethical practices set out in our Code of Conduct.
Chairman: Ray Watson
Ray is Regulatory & Compliance director at Walker Morris – an international law firm based in Leeds. Before that Ray spent many years in senior roles at the Office of Fair Trading where, as Head of UK Credit, he steered the organisation through the introduction of the Consumer Credit Act regime in 2006 as well as developing the regulatory system that the Act brought about.
Michael Land, outgoing chairman of DEMSA commented: “I announced at last year’s AGM that I would step down this year. As I do so I am immensely pleased to be able to pass the chairmanship of DEMSA onto Ray. He is a hugely respected figure in the industry and his commitment to high standards and best practice is well known. His decision to take on the role is both an endorsement of the progress DEMSA has made to improve quality in the sector, and a statement of intent for the organisation’s future.”
Ray Watson commented: “I decided to take on the chair of DEMSA because I recognise that it commits its members to provide the highest quality of service and support to their clients. I am excited to be joining DEMSA during what will clearly be a transformational period for members and the wider sector. The Debt Management Plan Protocol, which DEMSA has embraced, launches this autumn. More significantly, the transition of debt advice and solutions into the new Financial Conduct Authority regime next year will give a further reassurance to consumers in this sector.”
Richard Wharton, general secretary of DEMSA said: “Michael has made a huge contribution to DEMSA. He was instrumental in setting it up in 2000 and has, as chairman, driven the organisation forward since then. On behalf of the whole membership I’d like to thank Michael for his hard work and dedication.”
CEO: Angela Brogan
Angela joined in October 2013 following a career in Bank of Scotland. Reporting to the Board, Angela will be responsible for driving DEMSA forward and implanting our new strategic direction.
“I am delighted to be joining DEMSA at this exciting time and I look forward to the challenges that lie ahead”
General Secretary: Richard Wharton
Richard joined DEMSA at the outset, having spent 30 years in the Banking Industry. He has worked closely ever since with the Office of Fair Trading (OFT) to produce our Code of Conduct and to secure its’ approval under the Consumer Codes Approval Scheme.
He meets regularly with the OFT and other stakeholders to ensure that the Code is current and covers the evolving nature of the industry.