• Members must provide lenders with clear information about their terms of business and methods of operation, as requested.

• Members must take all steps necessary and appropriate in order to provide lenders with accurate details about their clients‚Äô income and expenditure in order to allow the creditor to make an informed judgement about proposals for repayment. If requested verification of information must be provided.

• Members must provide lenders with clear payment proposals, endeavouring to ensure pro rata distribution of funds to all creditors, excepting very small payments.

• If a client withdraws formally, in writing, from a repayment programme, members must inform the relevant lenders, in writing, within seven working days of receipt of such written notice.

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