- Members must be able to demonstrate to DEMSA that they provide their staff with sufficient and appropriate training to enable them to carry out their work efficiently and to acceptably high standards.
- All staff employed by members must be aware of the existence and terms of the DEMSA Code of Conduct, and the Debt Management Guidance Notes, and be made aware of their specific responsibilities in ensuring that the Code and Notes are adhered to. Members must provide relevant and effective training to make sure their staff understand the Codes’ provisions and their own legal obligations to consumers and responsibilities under the Code.
- Members must ensure that all staff are fully trained and equipped to deal with the needs of particularly vulnerable consumers (see section 9)
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