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DEMSA Conference 2016

Debt Managers Standards Association, DEMSA, has announced the date and venue for its 2016 Annual Conference. This key debt industry event will be held on Thursday 9th June 2016 at the Lowry Gallery in Manchester.

The Key to Better Engagement

The conference will focus on better engagement by the debt advice sector with consumers, creditors, key service providers and regulators, with credit industry guru, Anthony Sharp, chairing the event. Designed to bring key figures from the consumer credit industry together to discuss the latest developments within the sector, the conference will pay particular attention to the challenges of helping vulnerable individuals in financial hardship.  The morning session will include important contributions from the new chair of MALG, Liz Barclay, as well as creditor liaison focus from the leaders of consumer credit and credit services associations.

With capacity for more than 150 delegates, the conference will also provide an important networking forum for those working in or with the debt management sector.   As Kevin Still, Chief Executive of DEMSA explains, participation by delegates is a critical objective of the event.

“At this year’s Annual Conference, we are focusing on best practices to treat potentially vulnerable consumers fairly. With a number of speakers from the consumer credit sector bringing hands-on expertise we hope there will be lively debate about the best ways to help the vulnerable. We will also be discussing the new debt adviser vulnerability guide which will include practical advice on helping individuals coping with critical illness and mental health issues – a key concern for the debt management industry.

“Our Annual Conference is a key date in the debt management industry’s calendar and the 2016 event will tackle the big challenges and key innovations facing our delegates.”


DEMSA is offering CPD to CMAP graduates and other attendees of the workshops. Delegates have the opportunity to attend 2 out of 4 workshops, one in the morning and one in the afternoon.

The workshop themes are:

  1. Dealing with vulnerable clients – featuring industry experts Colin Trend and Chris Fitch. The workshop discusses the new vulnerability guide for debt advisers.
  2. The compliant advised review – focusing on the suitability of debt advice and hosted by the Institute of Money Advisers (IMA).
  3. Creditor liaison forum – a forum for exchange of best practices and key engagement issues between debt advisers and creditors, including the Standard Financial Statement and the identification of vulnerability.
  4. Complaint handling – a look at the new complaint handling rules that will have just been implemented in June 2016. The workshop is being hosted by the Financial Ombudsman Service, who has supported previous DEMSA events.

Panel sessions

The afternoon will see a lively and interactive panel session chaired by Anthony Sharp. This will include regulators, the ombudsman, debt advisers and creditors. Delegates will have been invited to submit questions in advance, as well as live questions from the floor.

Gold sponsors

We would like to thank our Gold sponsors CCAS. DebtKit and Tigersolv.

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Silver sponsors

Thanks also to our Silver sponsors Hubsolv and Kingsbridge Insurance Brokers.

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Bronze sponsor

In addition we have our bronze sponsor KPM Group


To sign up to the Conference visit or email with the subject of ‘Conference 2016’ or call Angela Scholefield on 0113 277 7610.