For press enquiries please contact the DEMSA Press Office:

Wendy Harrison - HSL
0208 977 9132
wendy@harrisonsadler.com

How to Join

Applications for membership should be made by way of the application form which may be downloaded from this site.

All prospective members must undergo a full audit of their business and procedures to ensure compliance with the Code of Conduct.

Click here to download DEMSA Application Form

Membership of DEMSA is reliant upon debt management companies being able to demonstrate that they comply with the standards set out in the DEMSA Code of Conduct.

DEMSA supports the Code by a suite of monitoring activities including audits, mystery shopping, customer satisfaction surveys, and has a robust complaints procedure.

DEMSA received approval of the code from the Office of Fair Trading under its Consumer Code Approval Scheme (CCAS), which was superseded by the Trading Standards Institute (TSI) Code Approval Scheme.

Members must certify that they will conduct their business in accordance with the DEMSA Code of Conduct and will be bound by the terms of the DEMSA Complaints and Disciplinary Procedures.

They must further agree to undergo an independent compliance audit in accordance with DEMSA requirements.
Types of Membership and the costs involved.

Full Member

  • A substantial Proportion of the business must be conducted within the debt management/IVA industry
  • Handles or administers at least 501 active plans
  • Successfully completes compliance audit/s
  • Full voting rights
  • May display TSI logo

Affiliate Member

  • A proportion of business is conducted in the debt management industry
  • Administers less than 500 plans
  • Successfully completes compliance audit/s
  • Limited voting rights
  • May display TSI logo

Or,

  • Business does not involve the distribution of funds
  • Successfully completes compliance audit/s
  • Limited voting rights
  • May display TSI logo

Associate Member

  • A proportion of business is conducted in, or in relation to the debt management industry.
  • No voting rights